Westbrompton Removals Terms and Conditions

These Terms and Conditions set out the basis on which Westbrompton Removals provides removal and related moving services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to these terms. Please read them carefully before proceeding with any removals service, as they explain how bookings are accepted, how payments are handled, when cancellations may apply, what liability is limited or excluded, and the standards that govern lawful disposal of waste. These terms are designed to be fair, transparent, and consistent with applicable UK law.

In these terms, references to ???we??�, ???us??�, and ???our??� mean Westbrompton Removals, and references to ???you??� or ???the customer??� mean the person, business, or organisation arranging the service. These conditions apply to household moves, office relocations, furniture transport, packing support, loading and unloading, storage-related handling where included, and any ancillary services agreed in writing. If any specific service terms are provided separately, those terms will apply alongside these conditions, and in the event of conflict, the written service-specific terms will take priority to the extent of the inconsistency.

Nothing in these terms affects your statutory rights as a consumer where applicable. If you are booking on behalf of a business, additional obligations may apply, including a duty to provide accurate instructions, legal authority to dispose of goods, and timely payment of invoices. These terms should be read together with the quotation, inventory, job confirmation, and any written amendments agreed before the move date.

1. Booking Process

Booking a Westbrompton removal service usually begins with a request for an estimate or quotation. You must provide accurate information about the items to be moved, access conditions, parking limitations, stairs, lifts, fragile goods, special handling requirements, and any other circumstance likely to affect the service. The quotation may be based on details supplied by you, a site visit, photographs, or a virtual assessment. If the information later proves inaccurate or incomplete, we reserve the right to revise the quotation, adjust the team size, amend the vehicle requirement, or change the schedule to reflect the actual scope of work.

When a quotation is issued, it is normally an estimate unless expressly stated as a fixed price. A booking is not confirmed until we have accepted your request and, where required, received the agreed deposit or booking fee. We may refuse a booking where we believe the service is unsuitable, unsafe, unlawful, or beyond our operational capacity. You are responsible for ensuring that the collection and delivery addresses are accessible, that permission has been obtained for parking or loading where necessary, and that any restrictions are disclosed in advance.

You must also tell us about items that are unusually heavy, high-value, dangerous, hazardous, perishable, or otherwise requiring specialist handling. Such items may include, without limitation, safes, pianos, antiques, glass items, plants, fuel, chemicals, paint, gas bottles, firearms, ammunition, or controlled substances. We may decline to move these items, may request additional charges, or may require you to arrange specialist services. The customer remains responsible for obtaining any permits, building permissions, or third-party approvals needed for the move.

Changes Before the Move

If you wish to change the date, addresses, inventory, or service type, you must notify us as early as possible. Any requested change is subject to availability and may result in a revised price. We are not required to accommodate last-minute changes, especially where they would compromise safety, timing, or compliance. Where the customer fails to provide access details or the necessary arrangements have not been made, waiting time charges, abortive visit charges, or rescheduling fees may apply.

2. Payments and Charges

All charges for a removals company service will be set out in the quotation, booking confirmation, or revised written estimate. Unless agreed otherwise, prices may be calculated on the basis of labour time, vehicle use, mileage, waiting time, materials, congestion, parking, tolls, stair carries, long carries, and disposal charges. Any estimate is based on the information available at the time and may be adjusted if the actual service differs materially from the assumptions used to prepare it.

Payment terms will be confirmed at the time of booking. In many cases, a deposit is required to secure the date, with the balance due on or before completion of the job. We may require full or partial prepayment for larger or higher-risk bookings. Unless otherwise agreed in writing, payment must be made by the method specified on the invoice. Where an invoice is overdue, we may charge interest and recover reasonable costs of collection in accordance with applicable law.

Late payment may also result in suspension of future services until all outstanding sums are paid. If the customer disputes part of an invoice, the undisputed portion must still be paid by the due date. We reserve the right to withhold delivery of goods, pause unloading, or decline to continue work where payment conditions have not been met, provided we act reasonably and in accordance with law.

Additional charges may apply for services not included in the original quotation, including dismantling, reassembly, extra manpower, rush bookings, key waiting time, redirection of goods, or storage arising from failed delivery. We will seek approval for additional work where reasonably practicable, but if urgent action is needed to protect property, safety, or the schedule, the customer authorises us to take reasonable steps and charge accordingly.

3. Cancellations, Postponements, and Customer No-Shows

You may cancel or postpone a house removal service by giving written notice. The amount payable on cancellation may depend on how much notice is given, whether a deposit has been paid, and whether we have already committed resources, such as labour, vehicle allocation, or third-party services. Cancellations made shortly before the scheduled date may incur substantial charges because our team may have reserved time that cannot reasonably be reallocated.

If you cancel after we have started travelling to the job, have arrived at the premises, or have commenced packing, loading, or dismantling, we may treat the booking as aborted and charge for time spent, travel, materials, and any reasonable loss directly caused by the cancellation. If access is unavailable, keys are not provided, the property is not ready, or no authorised person is present to proceed, the visit may be treated as a customer no-show and charges may apply.

Our Right to Cancel or Reschedule

We may cancel or reschedule the service where necessary for reasons beyond our control or where the customer has failed to provide essential information, has not complied with safety requirements, or has breached these terms. Such reasons may include severe weather, traffic disruption, vehicle breakdown, staff illness, legal restrictions, or unsafe premises. Where practical, we will offer a new date or alternative arrangement. Our responsibility is limited to reasonable efforts to minimise inconvenience, and we will not be liable for losses arising from events outside our reasonable control.

4. Liability and Property Handling

We take care to handle goods with reasonable skill and attention, but liability for loss or damage is limited as set out in these terms and by law. We are not responsible for damage to items that are already defective, poorly packed by the customer, inherently fragile, or unsuitable for transport without specialist packing. Unless we have expressly agreed in writing to pack certain items, you remain responsible for adequate wrapping, labelling, and protection of possessions before loading.

We are not liable for indirect or consequential losses, including loss of profit, business interruption, emotional distress, missed deadlines, or delay caused by third parties, except where liability cannot lawfully be excluded. Our maximum liability for any claim arising from a single booking will normally be limited to the price paid for the service in question, unless a higher amount is required by law or expressly agreed in writing. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

If you ask us to move goods containing hidden contents, loose parts, or integrated fixtures, you must ensure that these are disclosed and safely prepared. We are not responsible for damage caused by insecure items, poor assembly, or undisclosed conditions. Where we recommend that an item be carried, dismantled, or transported in a particular way for safety reasons, and you choose a different method against our advice, liability for resulting damage may be excluded to the extent permitted by law.

Claims Procedure

Any claim for loss or damage should be raised as soon as reasonably possible and supported by photographs, a description of the item, and any available evidence. We may ask to inspect the item, packaging, or delivery conditions before deciding the claim. If a claim is accepted, our remedy may be repair, replacement, a refund, or a contribution based on fair market value, depending on the circumstances and legal requirements.

5. Waste Regulations and Disposal

Where our service includes removal of unwanted items, packaging, or debris, we will handle waste in accordance with applicable UK waste regulations. You must tell us in advance if any materials to be removed may be hazardous, contaminated, electrical, or subject to special controls. We do not unlawfully dispose of controlled waste, clinical waste, asbestos, chemicals, gas cylinders, or other restricted materials unless a separate lawful arrangement has been agreed and the correct permits, consignment documents, and treatment methods are in place.

By requesting disposal, you confirm that you own the items or are otherwise authorised to arrange their removal. You also confirm that the items are not stolen, dangerous, or subject to legal retention by a third party. We may refuse to take any item that appears unsafe, unlawful, or unsuitable for standard disposal. If waste transfer notes, receipts, or other records are needed under applicable law, the customer agrees to provide accurate descriptions of the waste stream and to cooperate with documentation requirements.

We will take reasonable steps to ensure that reusable or recyclable materials are sorted appropriately where this forms part of the service. However, we do not guarantee recycling outcomes or accept liability for the downstream processing decisions of licensed facilities. If the customer instructs us to leave any items behind, the customer must make sure this does not create nuisance, fire risk, obstruction, or breach of tenancy, lease, building, or local waste rules.

6. Customer Responsibilities

You are responsible for preparing the premises for the move, unless packing or preparation has been expressly included in the booking. This includes ensuring that floors, walls, lifts, doorways, and stairwells can be safely used, that fragile or valuable items are identified, and that utilities or services are disconnected where required. If our team must wait because the property is not ready, the delay may be charged. You must also arrange for pets, children, and vulnerable items to be kept away from operational areas for safety.

It is your duty to ensure that the goods being moved are lawfully owned, not subject to dispute, and free from prohibited contents. You must remove cash, jewellery, documents, medicines, and other essential personal items before the move unless specific handling has been agreed. We do not accept responsibility for undeclared valuable items left in furniture, boxes, or appliances. If instructions are given by an agent, tenant, employee, or representative, they must have authority to act on your behalf.

Access, Parking, and Timing

Any timing we provide is approximate unless expressly guaranteed in writing. Traffic, weather, access restrictions, and unforeseen delays can affect arrival and completion times. You must ensure safe access for the vehicle and the moving team. If parking permits, bays, keys, security passes, or loading permissions are required, you are responsible for arranging them unless we have agreed otherwise. Failure to do so may lead to delay or extra charges.

7. Data, Records, and Contract Variation

We may keep records of quotes, inventories, correspondence, invoices, and job notes for operational, legal, and accounting purposes. Any personal data provided during the booking process will be handled in accordance with applicable data protection law and only used for lawful business purposes connected with the service, unless a separate privacy notice states otherwise. Contract variations are only valid if agreed in writing by an authorised representative of Westbrompton Removals.

Oral promises, estimates, or informal discussions will not change these terms unless confirmed in writing. If any term is found to be unlawful, unenforceable, or invalid, the remaining terms will continue in force. A failure or delay in enforcing any right under these terms does not mean that right has been waived. Headings are included for convenience only and do not affect interpretation.

Entire Agreement

These terms, together with the quotation and booking confirmation, form the entire agreement between the parties in relation to the services provided. The customer confirms that they have not relied on any statement not set out in those documents, except where such reliance cannot be excluded by law. Any amendment must be agreed by both parties in a clear written form before it becomes effective.

8. Governing Law

These Westbrompton Removals terms and any dispute or claim arising from them, their subject matter, or their formation shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer protection law provides otherwise or where another forum is required by applicable law. If you are contracting as a consumer, you may also benefit from mandatory rights and remedies available under UK consumer legislation.

By proceeding with a booking, you acknowledge that you have read, understood, and accepted these terms. They are intended to provide a clear framework for professional, lawful, and efficient moving services while protecting both the customer and the business. If you require clarification of any term, you should raise it before confirming the booking. Acceptance of the service after receipt of these terms constitutes agreement to be bound by them.